Warranty Coverage
The following products are covered by a 2-Year Structural Warranty from the original date of purchase:
• Rebellion Ultralite Aluminium Rooftop Tents
• Rebellion Ultralite Carbon Rooftop Tents
• Rebellion Ultralite Aluminium 270° Awnings
• Rebellion Ultralite Carbon 270° Awnings
This warranty applies to the original purchaser and is not transferable.
What Is Covered
Our warranty covers defects resulting from faulty materials or workmanship under normal recreational use.
This includes:
• Structural manufacturing defects
• Faulty gas struts
• Manufacturing defects in canvas, stitching and zips
• Defective mounting hardware supplied by Rebellion
• Manufacturing defects in awning frames and support components
If a manufacturing defect is confirmed, Rebellion may repair, replace or refund the affected product at our discretion.
What Is Not Covered
This warranty does not cover:
• Normal wear and tear
• Cosmetic scratches, marks or fading
• Damage caused by incorrect installation
• Damage resulting from vehicle accidents
• Storm, hail or extreme weather damage
• Damage caused by misuse, abuse or neglect
• Corrosion caused by poor maintenance
• Modifications or alterations
• Commercial or rental use
• Damage caused by exceeding your vehicle or roof rack weight limits
Owner Responsibilities
To keep your product performing at its best, we recommend:
• Regularly inspecting mounting hardware
• Tightening bolts where required
• Cleaning canvas using mild soap and water
• Allowing canvas to dry before long-term storage
• Rinsing salt and dirt after coastal or off-road trips
• Following the care and maintenance instructions supplied with your product
Failure to maintain your product may affect warranty eligibility where the issue results from neglect rather than a manufacturing defect.
Making a Warranty Claim
If you believe your product has a manufacturing fault, please contact us before attempting any repairs.
Please include:
• Your order number
• Proof of purchase
• A description of the issue
• Clear photographs of the product
• Your contact details
Email:
support@rebellion4x4.com.au
Our team will assess your claim and work with you to reach a fair outcome as quickly as possible.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this Warranty Policy excludes or limits your rights under Australian Consumer Law.
Questions?
If you have any questions about your warranty or product care, we're here to help.