Returns & Refund Policy
At Rebellion 4x4, we stand behind the quality of every product we sell. If something isn't right, we'll work with you to find a fair solution as quickly as possible.
Please read the following policy before making a purchase.
Change of Mind
We understand that sometimes plans change.
If you wish to return an unused product due to a change of mind, please contact us within 7 days of receiving your order.
To be eligible for a return:
• The product must be unused and uninstalled.
• It must be returned in its original packaging.
• All supplied accessories and hardware must be included.
• The item must be in resaleable condition.
Please note that return freight costs for change-of-mind returns are the responsibility of the customer.
Original shipping charges are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged, defective or you receive the wrong product, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
• Your order number
• Photos of the packaging
• Photos of the product
Where appropriate, we will repair, replace or refund the affected item in accordance with Australian Consumer Law.
Warranty Claims
Products with manufacturing defects should be submitted through our Warranty Policy.
If your claim is approved, we'll repair, replace or refund the product where appropriate.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Items That Cannot Be Returned
Returns cannot be accepted for:
• Products that have been installed or used
• Products damaged through misuse, neglect or incorrect installation
• Products returned without prior approval
• Clearance or final sale items (unless required under Australian Consumer Law)
Return Process
To request a return:
- Contact us at support@rebellion4x4.com.au
- Include your order number and reason for the return.
- Wait for return authorisation before sending your item.
- Securely package the product to prevent damage during transit.
Unauthorised returns may be refused.
Refund Processing
Approved refunds will be processed using the original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Questions?
If you're unsure whether your situation is covered, please get in touch before returning your item.
